What Are the Possible Status Options in the Status Column of the Return List

Here are the possible status option in the Status column of the Return List:

  • Active: an order in the Return List has an “Active” status when the asset attached to the subscription is with the customer and the subscription is still active. All active subscriptions show up in the Return List because the assets attached to a subscription have the potential of being returned. It’s just a matter of time when they’ll be returned and therefore are available to be processed as returned at all times.
  • Pending Return: an order in the Return List has a “Pending Return” status when the asset attached to the subscription is expected to be returned but is still with the customer and has not yet been returned due to reasons such as:
  1. The subscription period has ended and the customer is in the process of sending the asset.
  2. A cancellation request has been made by the customer from the Customer Self-Service and you’ve enabled the setting that sets the subscription status as pending return automatically when a cancellation request has been made from the Customer Self-Service.
  3. The subscription went through two failed payment cycles and you’ve enabled the setting that sets the subscription status as pending return automatically when a subscription goes through two failed payment cycles.
  4. The status of the subscription was manually set to pending return.

  • Pending Replacment: an order is the Return List has a “Pending Replacement” status when the asset attached to the subscription iex expected to be exchanged with another product. The product being replaced is then given the status of pending replacement to differentiate it from products that are regular returns and not replacement returns.

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