What Are the Possible Status Options in the Status Column of the Payment List

The statuses in the status column of the Payment List vary and are dependent on your Payment Service Provider (PSP). Since circuly is connected to your PSP it communicates with the PSP and takes over the status for payments from your PSP. Here’s an overview of the different status options:

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Submitted for settlement or Pending - the transaction has been sent to the PSP to be charged and the circuly system is waiting for the PSP to charge the payment and send a success/failure message to circuly.

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Settled or Succeeded - the transaction was successfully charged by the PSP and the success confirmation was sent to circuly.

Refunded - the transaction was a refund transaction and the PSP has successfully refunded the payment and sent the confirmation to circuly.

Gateway Rejected - This status is only received from Braintree and means that Braintree didn't let circuly create a transaction in the first place.

Chargeback - the transaction was sent from circuly to the PSP and the PSP tried to charge the saved payment method of the customer but the customer reported the charge as unauthentic or fraud.

Failed - the transaction was sent from circuly to the PSP and the PSP tried to charge the saved payment method of the customer but the payment was not successfully made.

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