Recurring payments are the heart and soul subscriptions. Circuly automates payment collection, billing, invoicing and the transactional communication associated with all these subscription operations. Circuly also automates the processes and operations associated with events such as failed recurring payments. To set up the automation you need to set up a few things in Recurring Payment settings in your  circuly Operations Backend .

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Setup instructions: Login to your  circuly Operations Backend  > Go to Settings > Recurring payments > PAYMENT TRIES AND INTERVALS > Enable/set up the settings you want:

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1. Cancel subscription on failure

A payment cycle is defined as the number of attempts made by circuly to collect a recurring or one-time payment. The number of payment tries is defined by you in the default setting for Maximum number of payment retries input field. If this input field contains, for example, “3” then one payment cycle has three payment attempts. Enabling this setting means that if a subscription goes through 2 failed attempts cycle (that is, if circuly makes payment attempts on the customers saved payment method) then the subscription will be set as pending return.

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To enable this setting in your  circuly Operations Backend  > Go to Settings > Invoice & Payment > FAILED PAYMENT > And do the following:

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1. Define the value for Maximum number of payment attempts - the circuly system will send a token to the payment service provider to retry the payment based on the value you define here.
2. Next payment attempt in - this value defines the gap between one retrial attempt and the next one.
3. Past billing date - this value defines the number of days the circuly system is checking in pats for non-paid recurring payments for retrial attempts.
4. Enable the switch for Cancel subscription on failure.
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2. Inform customer

‍You can enable this setting if you want to inform the customer about the failed retrial attempt. When you enable this the customer will get the “Payment failed” email from the Email Template on the final payment retrial attempt. The number of payment retries is defined by you in the Maximum number of payment retries input field.

In your Settings > Go to Emails > Payment Notification > Here you have the following options:

1. Failed payment - final attempt: enable this if you want to inform the customer only on the last payment retrial attempt.
2. Failed payment - every attempt: enable this if you want to inform the customer every time a payment is retried and it fails.
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3. Maximum number of payment retries

‍The number in this input field defines the maximum number of payment retries that are made automatically by circuly to retrieve a one-time or recurring payment from the saved payment method of the customer before any manual input is required. To enable this setting > Go to Settings > Invoice & Payment > FAILED PAYMENT > Add a numeric value in the Maximum number of payment attempts input field.

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4. Send termination email

When you enable this setting, the customer gets the “return unpaid product” email from the email templates after two failed payment cycles. To enable this settings, go to Settings > Emails > Payment Notification > Enable this switch for Termination.