Circuly updates 10.08.2021 - 23.08.2021

Awesome of you to stop by our product updates blog. Let’s review the latest circuly updates.

Cancel Orders in the Operations Backend - Shopify and Shopware 5

Orders can also be cancelled in the operations backend. The attached subscriptions will remain active till the product has been returned by the customer. To cancel an order:  

• Select the order from the Order List.
• Click on the three dots and from the drop down menu select Cancel Order.
  

A Cancel Order pop-up window will appear that will request you to review the cancellation and process it.

• Check the box and click on CANCEL THIS ORDER.
  

The status of the order will change to Cancelled. The status change is reflected in the Order Details under the Payment section.

It is also reflected in the Order List view.

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Change Recurring Payment - Adyen

You can change the payment amount for upcoming orders in the circuly CMS. You can do so for either one payment or for all future payments. This is a particularly handy feature when your customer wants to change to a higher subscription plan. For example for car subscriptions, your customer may want to upgrade with their existing subscribed car to a higher KM plan. You can implement that and bring it into action easily in the circuly operations backend.

To change a recurring payment:

• Go to Subscriptions and select the subscription from the Subscription List that needs to be changed.
• Click on the three dots under the Recurring Payments section.
  

• Click on edit recurring payments to make the editing popping window appear.
• Decide between editing all future recurring payments or editing only one. If you wish to apply the changes to al future payments then toggle on the button for Change all future payments.
• Enter the desired amount.
• Select the date.
• You can add a message in the < Invoice line text > text field to give more information to your customer regarding the change.
• Doublecheck your selection in the text message displayed below the text field"For the current instalment, the billing date will be changed to the 30th Sep 2021 , and cost €9.00,” and click on SUBMIT CHANGES.

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Subscriptions with "Pending Return" can be billed

When a product is pending return, the subscription will continue till the product has been returned by the customer

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Create Subscription for Replacement Orders - Adyen

To process a swap and create a subscription for the replacement product:

• In the circuly backend locate the order that needs to be replaced by typing the order ID in the search box.
• Click on the order and scroll down to Subscriptions.
• Click on the three dots "⋮" and select Swap/Replace
• Check the details and click Submit.
• Go back to Orders in the left dashboard and click on the new order.
• Create a subscription how you would normally do that (by inserting a serial number and selecting the subscription date.