Introduction

The circuly Customer Self-Service (CSS) Portal is a dedicated place for your customers to manage their subscriptions. It provides your customers with the necessary flexibility they need in managing their subscriptions and the transparency they expect from you. In the CSS, your customers can see all their subscriptions (active, ended, cancelled), make cancellation requests, make swap requests, report problems etc. 

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Why is a dedicated space aka customer self-service portal important?

• Majority of the consumers today prefer and care about transparency.
• A self-service portal takes away some burden (and operations) off of your shoulders.
• It gives the customer the feeling of being in control - a priority among most consumers.
• Transparency helps builds trust

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Feature Overview

If you decide to use circuly's Customer Self Service Portal solution you can customise it with your logo and brand colours (just like the checkout) to fit your branding and you can also customise various options and features available to your customer in the customer portal. This article summaries all the relevant information related to the self-service portal. Follow the links to the deciated articles to learn more about it.

• Setting up your your self-service portal.
• A step-by-step guide for your customers to access the self-service portal
• Detailed info on all the actions your customers can perform in the self-service portal.

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Bonus: Webinar on the self-service portal.

Did you miss the customer login webinar? No worries. You can watch it here to get in-depth information about it.

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