‍Introduction

circuly allows you to offer a localised experience for your customers by supporting multiple language options in the Customer Self-Service Portal. This article explains how language preferences are managed and how they influence customer communication.

How to configure available languages

As an admin, you can control which languages are available to your customers. For details on configuring language options or troubleshooting issues, refer to the language settings article.

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How language preferences work

The language selection feature in the Customer Self-Service Portal allows customers to choose the language in which the portal is displayed. This preference not only affects the interface language but also determines the language of transactional email communications sent to the customer.

Customer journey: changing the portal language

Here’s how your customers can change their preferred language:

1. Log in to the Customer Self-Service Portal.
2. Click the small grey language selector button in the top-right corner.
3. Select a preferred language from the list.

Implication: Once changed, all future transactional emails will be sent in the selected language. The circuly system automatically saves this preference.

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How to configure available languages

For more details on configuring language options or troubleshooting issues, refer to the language settings article.