Auto Renew Subscriptions

If your customers do not actively cancel their subscription from the Customer Self-Service Portal or write an email to you to cancel the subscription, you can decide to auto renew the subscription either manually or you can automate the process.

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Auto renew subscriptions manually

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• To auto review subscriptions manually > Go to the Subscriptions tab > Select a subscription from the Subscription List that you want to renew > Click on the subscription to go to the Subscription Overview > Turn on the switch for Auto Renew.

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• To define an auto renew period, that is the time duration until when the subscription is renewed aka extended, go to the Settings tab > Subscriptions > EXTEND SUBSCRIPTION.

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Here you have a few settings options depending on what’s your goal.

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Option 1: If you want to auto renew or extend the subscription by its original duration then turn on the switch for the Auto renew subscriptions setting. From now on subscriptions will be renewed by the original subscription duration. For example if it was a 12 months subscription then towards the end of the subscription period it will be extended for another 12 months.
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Option 2: If you do not want to renew the subscription by its original subscription duration then you can define a custom value for the renewal. To do this > First go to the Auto renew subscriptions setting and turn on the switch > Next go to the Custom auto renew subscription duration setting and turn on the switch for this setting > Then add a numeric value in the Custom auto renew duration input field. From now on the subscription will be renewed by the value defined in this input field.

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Option 3: If you want to auto renew subscriptions manually but also define the auto renew duration.  To do this > First go to the Custom auto renew subscription duration setting and turn on the switch for this setting > Then add a numeric value in the Custom auto renew duration input field. From now on when you manually turn on the switch for Auto renew in Subscriptions, the  subscription will be renewed by the value defined in this input field for the particular subscription and not for all subscription.

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Important: Do not enable the switch for the Auto renew subscriptions setting if you want to renew subscriptions manually on an individual subscription level as every subscription will be renewed automatically at the end of the subscription period.

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