Extend Subscription End Date
Introduction
In some cases, you may need to extend or adjust the end date of a customer's subscription. This could be due to service delays, special agreements, or customer requests. The circuly Hub allows you to manually update the subscription's end date without altering other subscription parameters.
Step-by-step guide: Change subscription end date
- Navigate to the Subscriptions Tab
- Log in to your circuly Hub.
- Click on the Subscriptions tab from the left navigation menu.
- Open the Subscription Details
- Locate and select the subscription you wish to update from the Subscription List.
- Open the Change Subscription Duration Menu
- Inside the detailed subscription window, click the three-dot menu in the top right corner (next to the Auto Renew button).
- Select Change Subscription Duration from the dropdown.
- Adjust the End Date
- In the popup window, check the box labeled "Change end date only" if you do not wish to alter the minimum contract period.
- Choose the new desired end date using the calendar picker.
- Submit Changes
- Click on SUBMIT CHANGES to save your modifications.
Good to know
- This feature only changes the subscription end date. It does not modify billing or minimum contract duration unless explicitly adjusted.
- The change is applied immediately and reflected in the subscription details.
- Auto-renew settings remain unchanged unless manually disabled or modified.
For questions or further adjustments, reach out to the circuly support team via the service desk.