Extend Subscription End Date

Published on
January 31, 2022
Written by
Garima Singh
TABLE OF CONTENT

Introduction

In some cases, you may need to extend or adjust the end date of a customer's subscription. This could be due to service delays, special agreements, or customer requests. The circuly Hub allows you to manually update the subscription's end date without altering other subscription parameters.

Step-by-step guide: Change subscription end date

  • Navigate to the Subscriptions Tab
    • Log in to your circuly Hub.
    • Click on the Subscriptions tab from the left navigation menu.
  • Open the Subscription Details
    • Locate and select the subscription you wish to update from the Subscription List.
  • Open the Change Subscription Duration Menu
    • Inside the detailed subscription window, click the three-dot menu in the top right corner (next to the Auto Renew button).
    • Select Change Subscription Duration from the dropdown.
  • Adjust the End Date
    • In the popup window, check the box labeled "Change end date only" if you do not wish to alter the minimum contract period.
    • Choose the new desired end date using the calendar picker.
  • Submit Changes
    • Click on SUBMIT CHANGES to save your modifications.

Good to know

  • This feature only changes the subscription end date. It does not modify billing or minimum contract duration unless explicitly adjusted.
  • The change is applied immediately and reflected in the subscription details.
  • Auto-renew settings remain unchanged unless manually disabled or modified.

For questions or further adjustments, reach out to the circuly support team via the service desk.

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Extend Subscription End Date

Introduction

In some cases, you may need to extend or adjust the end date of a customer's subscription. This could be due to service delays, special agreements, or customer requests. The circuly Hub allows you to manually update the subscription's end date without altering other subscription parameters.

Step-by-step guide: Change subscription end date

  • Navigate to the Subscriptions Tab
    • Log in to your circuly Hub.
    • Click on the Subscriptions tab from the left navigation menu.
  • Open the Subscription Details
    • Locate and select the subscription you wish to update from the Subscription List.
  • Open the Change Subscription Duration Menu
    • Inside the detailed subscription window, click the three-dot menu in the top right corner (next to the Auto Renew button).
    • Select Change Subscription Duration from the dropdown.
  • Adjust the End Date
    • In the popup window, check the box labeled "Change end date only" if you do not wish to alter the minimum contract period.
    • Choose the new desired end date using the calendar picker.
  • Submit Changes
    • Click on SUBMIT CHANGES to save your modifications.

Good to know

  • This feature only changes the subscription end date. It does not modify billing or minimum contract duration unless explicitly adjusted.
  • The change is applied immediately and reflected in the subscription details.
  • Auto-renew settings remain unchanged unless manually disabled or modified.

For questions or further adjustments, reach out to the circuly support team via the service desk.