Introduction

In some cases, you may need to extend or adjust the end date of a customer's subscription. This could be due to service delays, special agreements, or customer requests. The circuly Hub allows you to manually update the subscription's end date without altering other subscription parameters.

Step-by-step guide: Change subscription end date

• Navigate to the Subscriptions Tab
  • Log in to your circuly Hub.
  • Click on the Subscriptions tab from the left navigation menu.
• Open the Subscription Details
  • Locate and select the subscription you wish to update from the Subscription List.
• Open the Change Subscription Duration Menu
  • Inside the detailed subscription window, click the three-dot menu in the top right corner (next to the Auto Renew button).
  • Select Change Subscription Duration from the dropdown.
• Adjust the End Date
  • In the popup window, check the box labeled "Change end date only" if you do not wish to alter the minimum contract period.
  • Choose the new desired end date using the calendar picker.
• Submit Changes
  • Click on SUBMIT CHANGES to save your modifications.

Good to know

• This feature only changes the subscription end date. It does not modify billing or minimum contract duration unless explicitly adjusted.
• The change is applied immediately and reflected in the subscription details.
• Auto-renew settings remain unchanged unless manually disabled or modified.

For questions or further adjustments, reach out to the circuly support team via the service desk.