How to Add Swap/Replacement Reasons?

When you swap a product for an existing subscription you can specify the reason for the said action. The reasons will be displayed in the Replacement window when you process a product swap request.

Here’s how you can add reasons for swapping or replacing a product:

  • In your circuly operations backend > Go to the Settings Tab.
  • Go to Order > ORDER > Scroll down to Swap reasons.

Screenshot of the settings tab in the circuly operations backend

  • Click on the plus icon and type a swap reason in the given input field.
  • Optional: In the Tag after swap input field add “replacement”. This is the tag that will be given to swap orders. Doing so can help you better differentiate between swap orders and other orders.

screenshot of the settings tab in the circuly operations backend

  • Here’s how an order is displayed with a “replacement” tag.

Screenshot of the order list with the status replacement in the circuly operations backend

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