Add Swap/Replacement Reasons

When you swap a product for an existing subscription you can specify the reason for the said action. The reasons will be displayed in the Replacement window when you process a product swap request.

Note: Only meant for internal use and internal communication.

Here’s how you can add reasons for swapping or replacing a product:

  • In your circuly operations backend > Go to the Settings Tab.
  • Go to Swapping > GENERAL > Scroll down to Swap reasons.

  • Click on the plus icon and type a swap reason in the given input field.
  • Optional: In the Tag after swap input field add “replacement”. This is the tag that will be given to swap orders. Doing so can help you better differentiate between swap orders and other orders.

  • Here’s how an order is displayed with a “replacement” tag.

Screenshot of the order list with the status replacement in the circuly operations backend

missing the answer to your question?

Fields marked with an asterisk (*) are required.
Thank you! Your submission has been received!

We are now hitting the keys to produce the content you are looking for. We will inform you once we are finished.  
Oops! Something went wrong while submitting the form.