Change or Extend the Subscription Duration

Subscriptions have a duration attached to it and there can be a number of circumstances under which you might be required to change the duration of a subscription. 

Use cases covered

Scenario: When your customer makes a request to extend the subscription duration and there is no change in the subscription price. 

Action: Use the Extend subscription function. The “Extend Subscription” function only changes the end date of the subscription and extends it. 

Scenario: When your customer changes their mind and wants to revert the change and set it back to its original duration. 

Action: First check the already changed end date of the subscription. Then use the “Change subscription duration” function to revert the change. 

Scenario: When your customer wants to change their subscription duration and as a result their is a change in the price of the subscription   

Action: Use the “Change subscription duration function” to change the subscription and the subscription duration.  

The function you use depends on the end result you desire.

If you only want to change the duration and do nothing with the payments attached to it, then we recommend using the "extend subscription duration" function. 

If you want to change the duration and also make changes to the subscription price, then we recommend using the "change subscription duration" function.

Change subscription duration


To change the subscription duration follow the steps given below or the video tutorial given below:'


Steps:

  • Go to the Subscriptions tab > Locate a subscription thet you want to edit > Scroll to the right to display the three dots.
  • Click on the three dots to display the menu options > Select Change subscription duration from the options.

  • In the Change Subscription Duration window make the necessary changes > Click on the SUMBIT CHANGES button.

Options

  1. In the Change Subscription Duration window check the box on top for Change end date only, if you only want to change the end date. If you dont want to do that, then don't check the checkbox.
  2. If you want to change the subscription duration then edit the Subscription length field.
  3. If you want to change the subscription price then edit the Subscription installment price field.
  4. If you want to change the total subscription amount then edit the Total subscription price field.
  5. If you want to change the payment collection interval then select your choice from the dropdown list. Avaliable options include monthly, daily, yearly and weekly.

Alternatively you can also click on a subscription in the Subscription List to go to the Subscription overview. If you are in the Subscription overview, you can access the subscription duration setting by clicking on the three dots in the top right corner (see image).

Then follow the same steps mentioned above to edit the subscription duration.

Extend duration

To only extend the subscription duration, follow the steps given below:

  • Go to the Subscriptions tab > Locate a subscription thet you want to edit > Scroll to the right to display the three dots.
  • Click on the three dots to display the menu options > Select Extend subscription from the options.
  • In the Extend subscription window make the necessary changes > Click on the CONFIRM button.

Alternatively you can also click on a subscription in the Subscription List to go to the Subscription overview. If you are in the Subscription overview, you can access the subscription duration setting by clicking on the three dots in the top right corner (see image).

Then follow the same steps mentioned above to only extend the subscription duration.

Use case: Customer changed their mind about extending the subscription and wants the subscription to be restored to its original duration. How can you cancel the change already applied?

To cancel the extension of the subscription duration, simply use the Change subscription duration function to restore it to it's original duration.

Follow the steps mentioned above under Change subscription duration.

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