Introduction

circuly supports multiple languages to help you deliver a localized experience across your Checkout, Self-Service Portal, and email communication. With just a few settings in your circuly Hub, you can configure the languages available to customers and how those language preferences influence the user experience and system communication.

This guide walks you through the languages supported, how to activate them, and how the system handles language preferences.

Feature Overview

To see the languages currently supported by circuly, go to your Settings in the circuly Hub and check the available options under Allowed Languages.

circuly is constantly expanding the list of supported languages to help you offer a localized experience to your customers across different markets. If your desired language isn’t listed yet, feel free to reach out to us via the service desk—we’re always improving and updating language support based on customer needs.

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Step-by-Step Guide to Enabling Languages

Step 1: Define Allowed Languages

Allowed languages are the ones your customers can choose from during checkout or in the Self-Service Portal.

To enable them:

1. Go to Settings > Company Settings > Locale in your circuly Hub.
2. Under Allowed Languages, select the languages you want to offer from the dropdown.

When you select an allowed language, a new column is added in the Email Templates tab for that language—so you can configure email templates accordingly.

Step 2: Set Up Email Templates (If Needed)

Selecting a language under “Allowed Languages” does not automatically create translated email templates. You’ll need to:

• Go to the Email Templates tab in your circuly Hub.
• Use the new language column to manually create or translate the templates for that language.

Step 3: Define a Default Language

The default language acts as the fallback language for all communications when a customer's preferred language is missing or email templates aren't set up in their chosen language.

To set the default language:

1. Go to Settings > Company Settings > Locale.
2. Choose your Default Language from the dropdown list.

Note: You can only set one default language.

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Terminology Explained

Allowed Language

Languages made available to customers in the Checkout and Self-Service Portal, selected via the "Allowed Languages" setting.

Preferred Language

The language selected by the customer during checkout or in the portal. This preference is saved and used for all communication (emails, invoices, etc.).

Default Language

Used when:

• No preferred language is available for the customer, or
• The email templates for the preferred language are not configured.

How circuly Uses Language Preferences

• When a customer visits the checkout and switches to a different language from the available list, circuly saves that language as their preferred language.

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• Any email or transactional message sent afterward (automatically or manually) will use this preferred language—if email templates are set up.
• If templates are missing for the preferred language, circuly defaults to the default language set in your settings.

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FAQ: Common Language Questions

What language is shown to customers the first time they access checkout?
The checkout language is based on the browser language. If the browser is set to English, the checkout and communication will start in English—even if your default language is different.

What changes the customer’s preferred language?
If the customer switches languages in the Self-Service Portal, circuly automatically updates their preferred language and uses it for all future communications.

What language is used when I manually resend an email?
The email will be sent in the customer’s saved preferred language, regardless of whether it’s triggered manually or automatically.

Tip If you don’t see a specific language in the Default Language dropdown, make sure it’s first added under Allowed Languages.