Language Settings in circuly
Languages currently supported by circuly
Checkout and Self-Service Portal
The checkout and the self-service portal can be displayed in the following languages. The translations for the languages mentioned below are provided by circuly.
- German
- English
- French
- Spanish
- Dutch
- Swedish
- Norwegian
- Greek
- Italian
- Spanish
Email Templates
The email templates are also supported in all the languages mentioned above. However the translations of the email templates are only available in English and need to be translated for all other languages.
Enabling different languages for the Checkout and Self Service Portal
In the Settings tab of the circuly Operations Backend you can select the language you would like to provide to your customers to choose from on the checkout page and in their self-service portal.
The associated setting is “Allowed languages” and can be accessed by going to Settings > Company settings > LOCALE > Allowed languages.
Terminology
Allowed languages
Allowed languages are the languages that you pick from the dropdown menu in the Allowed language settings to make available to your customers in the Self-Service Portal and the checkout.
Note: When you select an allowed language, a language column is add to the Email Templates tab.
This is because selecting a language from the dropdown menu of Allowed Language setting indicates to the circuly system that you would also like to send email communication to the customer in the selected languages.
Note: When a language column is added to the Email Templates tab, the associated email is not automatically set up. If you wish to send emails in a different language, please set up the emails templates.
When you select a language from the dropdown menu of allowed language, the language option is also available under the cancellation reasons settings.
How is allowed language used?
When a prospect lands on your webshop, proceeds to the checkout page and switches the language from the list of Allowed languages, the language preferences of the prospect are saved as preferred language in the circuly operations backend.
The circuly system uses this information to send any form of communication to the prospect such as emails, invoices etc.
We also recommend defining a default language.
Default language
The default language is the language used by the circuly operations backend to send any form of communication to your customer such as emails, invoices etc in case information about the preferred language of the customer is missing or if an email template for the preferred language is not set up.
Therefore it is the language the circuly system uses as a fallback language in case the information about the preferred language is missing.
To set up the Default language > Go to Settings > Company settings > LOCALE > Default language.
Note: You can only have one default language.
Example: You have three language options available on your webshop; English, German, and Dutch. A prospect lands on your webshop and proceeds to the checkout page in Dutch. The preferred language of this customer is saved as Dutch in the circuly operations backend. If you have email templates set up in Dutch then the circuly operations backend will use Dutch as the language of communication with your customer. If you do not have email templates set up in Dutch then the circuly operations backend will use the default language and the email templates set up in the default language.
As you can see, setting up a default language is important to avoid any communication gaps and operation hassles.
Tip: If you do not see your desired language under the Default language dropdown menu, make sure that the language is selected under the Allowed language dropdown menu.
Preferred language
Preferred language is the language used by the customer as the browser language or the language selected by the customer from the list of allowed language when they are on the checkout page or in their self-service portal.
When a customer switches between languages, the circuly system saves the information about the language as the preferred language of the customer and uses this information to send email communication to the customer.
Frequently Asked Questions
What language will be shown to the customer when they access the checkout for the first time t?
The language shown in the checkout is based on the browser preference. Hence if your browser preference is English but your default language is German, the checkout would still be shown in English and the email communication will also be in English.
What triggers the email to be sent in a different language?
If the customer changes the language after checkout in the self-service portal, the preferred language of the customer changes and as a result the language in which the emails are sent also changes.
In what language will the email be sent if I trigger the email manually again from the circuly backend?
The email will be always sent out in the saved preferred language that the customer selected.