When Should You Mark an Asset as Returned and When as Bought?

When you process order in the Return List you can either "mark the asset as returned or as bought". The option you pick depends on whether the asset has been returned to you or has been bought by the customer and is not expected to come back.

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Marking an asset as returned

When should you mark an asset as returned: assets that have been successfully returned to you by the customer should be marked as returned in order to stop the subscription and the recurring payments attached to it.

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Note: To stop recurring payments check the box for Delete future recurring payments when you mark the product as returned in the return workflow.

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What happens when an asset is market as returned: when an asset is marked as returned the asset moves from the Return List to the Repair List (If you've set up the repair process in the repair section). Since the product needs to be repaired first (at least as per the circuly system) it is not directly pushed back into stock and made available for further renting.

The asset is displayed with “to repair” status in the Asset and Repair List denoting the location of the asset.

Additionally the Subscription ended email is sent to the customer as soon as the product is marked as returned.

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Marking an asset as bought

When should you mark an asset as bought: assets that are not expected to be returned to you because they have been bought by the customer should be marked as bought.

What happens when an asset is marked as bought: when an asset is marked as bought the asset moves from the Return List but doesn't end up in the Repair List because the product is bought by the customer ans is not expected to be returned or repaired.

The asset is displayed with “bought out” status in the Asset List to denote the location of the asset.

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