In the Returns tab of the circuly Hub, you can process assets by either marking them as returned or bought. The action you take depends on what happened to the product—whether it came back or was purchased by the customer.

Introduction

Managing returns accurately ensures that assets are properly tracked, subscriptions are ended at the right time, and customer communications are triggered accordingly. circuly gives you two distinct options during the return handling workflow:

• Mark as Returned – for products that are physically returned by the customer.
• Mark as Bought – for products that have been purchased and are not expected to return.

Marking an Asset as Returned

When to Use

Use this option when the customer has returned the product and it is now back in your possession.

What Happens

• The asset is removed from the Return List.
• It moves to the Repair List (if repair processes are configured).
• The asset receives a "To Repair" status in both the Asset List and the Repair List, indicating it needs inspection or refurbishment before being restocked.
• The "Subscription Ended" email is automatically sent to the customer.
• If you check the box for Delete future recurring payments, the system will stop any upcoming billing for that subscription.

Tip: Always check the “Delete future recurring payments” box if the product is returned and you no longer want to charge the customer.

Marking an Asset as Bought

When to Use

Select this option when the customer has bought the product and will not return it.

What Happens

• The asset is removed from the Return List.
• It does not appear in the Repair List (since it is not expected back).
• The asset receives a "Bought Out" status in the Asset List, clearly marking that it’s no longer part of your inventory.