Introduction

During the return process, not all products are actually sent back. Some customers choose to buy the product instead of returning it—especially near or after the end of their subscription period.

To reflect this accurately in your system, circuly now allows you to mark a product as bought directly in the return handling process—eliminating the need for a separate buyout workflow.

Feature Overview

This feature lets you handle two common scenarios more efficiently:

• The customer returns the product as expected → ✅ Mark as Returned
• The customer keeps (buys) the product → ✅ Mark as Bought

By marking a product as bought during the return process, the circuly system will:

• Skip return-related workflows
• Reflect the product status as Bought Out in your Asset List
• Give you control over whether to stop or continue charging recurring payments

Step-by-Step Guide: Mark a Product as Bought

1. Go to the Returns section in the circuly Hub.
2. Select an order from the Return List.
3. In the Return Handling window:
   • Click on Mark as bought instead of Mark as returned.
4. (Optional) Check the box Delete future recurring payments depending on your contract terms.

When to Use or Skip the “Delete Future Recurring Payments” Option

• Check the box if:
  The customer has bought the product and should no longer be charged any future payments.
• Do NOT check the box if:
  The customer is still within the minimum contract period but is returning or keeping the product early—you may still want to charge them for the remaining duration.

What Happens Next

• The product will be marked as Bought Out in your Asset List.
• No return workflow will be triggered.
• Future recurring payments will be stopped if you checked the option.

This gives you operational flexibility while keeping your inventory and payment records accurate.

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Retaled articles

Buyout process for your customer from the customer portal.

Buyout process for a circuly user from the circuly Hub.