What is a payment cycle?

In circuly, a payment cycle refers to the complete process of retrying a failed payment the maximum number of times you've configured in your settings.

Feature overview

When a recurring payment fails, circuly will automatically retry the payment based on your defined settings. This retry process is called a payment cycle.

A payment cycle =
1 failed recurring payment
retried automatically up to the maximum number of times (e.g. 3 retries)

Once all retries have been attempted and the payment still fails, the payment cycle is considered completed—but the payment is still marked as failed.

Good to Know

• You can set the number of retry attempts in:
  Settings > Invoice & Payment > FAILED PAYMENT > Maximum number of payment attempts
• Multiple payment cycles are used to determine subscription-level actions (e.g. auto-cancellation after two failed payment cycles).

Example:
If Max attempts = 3 and a payment fails, circuly will retry it 3 times.
That’s 1 payment cycle.
If another payment fails and is also retried 3 times, that’s a second payment cycle.