Possible status options and their explanation:

Active - a subscription has the active status when a subscription is created for an order and the subscription is running normally.

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Pending return - the "pending return" status means that the subscription is not active anymore and the product attached to the subscription is expected to be returned. A subscription can have the "pending return" status as a result of the following actions and/or settings:

• When a user manually sets the subscription status to pending return by clicking on the "Set status as pending return" option in the Subscription action menu in the Subscription Overview window.
• When the subscription end date has arrived and there is no interaction with any auto-renew or renewal options, the subscription gets the "pending return" status auto assigned by the circuly system.
• When the "auto cancel subscriptions" setting is enabled.

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Ended - a subscription has the "ended" status when a subscription is marked as returned from the Returns tab when you handle a return. You would typically mark a subscription as returned when the customer has returned the product and as a result the subscription has ended. If the customer has bought the products instead then you would mark it as bought instead of marking it as returned so that the correct status can be assigned to it.

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Bought out - a subscription has the "bought out" status when a subscription is marked as bought in the Returns tab when you handle a return. You would typically mark a subscription as bought when the customer decides to keep their subscription product and has paid the amount that is due. If the customer has returned the product instead then you would would mark it as returned instead of marking it as bought so that the correct status is assigned to it.

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Pending replacement - a subscription has the "pending replacement" status as a result of the following actions:

• When a user manually initiates a product swap from the circuly Operations Backend by clicking on the Initiate product swap option in the Subscription action menu.
• When a customer makes a product change request from their Self-Service Portal, the subscription status changes to "pending replacement".

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Lost / Stolen - a subscription has the "lost/stolen" status when a circuly user manually initiates a product swap from the circuly Operations Backend by clicking on the Initiate product swap option in the Subscription action menu and checks the box for "is the item lost (missing/stolen)".

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