How to Reactivate a Subscription

Usually subscriptions go into an inactive state when:

  • The subscription status is set to pending return.
  • Auto renewal is turned off and subscription reaches the subscription end date.
  • When subscription has been ended manually.

Even then Subscriptions can be automatically (when return workflow settings are enabled) and manually reactivated.

Steps:

Important: You can only reactivate subscription that do not have the “active” status.

  • In your circuly operations backend > Go to Subscriptions > Select a subscription from the Subscription List > Scroll to the right to see the three dots and click on them to display the menu options.  

Screenshot of the subscriptions tab in the circuly operations backend to show the reactivate a subscription feature



  • From the menu options > Select and click on Reactivate subscriptions.
  • In the Reactivate subscription window read the message and if you agree click on the CONFIRM button.
Screenshot of the subscriptions tab in the circuly operations backend to show the reactivate a subscription feature


What happens next?

Reactivating subscriptions also reactivates the recurring payments.

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