Reactivate a Subscription

Published on
August 29, 2022
Written by
Garima Singh
TABLE OF CONTENT

Introduction

In circuly, subscriptions may automatically or manually move into an inactive state when they reach their end date or when a customer initiates a return or cancellation request. However, there are situations where a subscription needs to be restarted—for example, when the customer does not return the product on time, or when you want to reverse a cancellation. That’s where the Reactivate Subscription feature comes into play.

Feature overview

The Reactivate Subscription feature allows circuly users to manually restart a subscription that is no longer active but still eligible for reactivation. When a subscription is reactivated:

  • The subscription status is set back to “active.”
  • If applicable, recurring payments resume based on prior billing logic or updated settings.
  • Reactivation ensures continuity for subscriptions that were paused due to returns, swaps, or buyout considerations, but where the product remains with the customer.

Important rules for reactivation

  • You can only reactivate subscriptions with the status "pending return" or "pending buyout."
  • Subscriptions with the status "active," "ended," or "bought out" cannot be reactivated.
  • If auto-renewal was manually turned off, it must be enabled first before the subscription can be reactivated.
  • Reactivating a subscription can also restart recurring payments, depending on your settings.

Setting to review:
Settings > Subscriptions > Recurring Payments > Past billing dates

This setting determines if missed recurring payments from the time the subscription was inactive should be charged once the subscription is reactivated.

Step-by-step: How to reactivate a subscription

  • Log in to your circuly Hub.
  • Go to the Subscriptions tab.
  • Locate and select the subscription that needs to be reactivated.
  • Click on the three dots to open the action menu.
  • Click on "Reactivate subscription".
  • In the Reactivate Subscription window, review the message.
  • Click "CONFIRM" to complete the reactivation.

What happens after reactivation?

  • The subscription status changes to “active.”
  • Any planned or missed recurring payments are evaluated and triggered based on your system settings.
  • The customer will be charged again if the system detects unpaid cycles (based on your past billing dates setting).

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Reactivate a Subscription

Introduction

In circuly, subscriptions may automatically or manually move into an inactive state when they reach their end date or when a customer initiates a return or cancellation request. However, there are situations where a subscription needs to be restarted—for example, when the customer does not return the product on time, or when you want to reverse a cancellation. That’s where the Reactivate Subscription feature comes into play.

Feature overview

The Reactivate Subscription feature allows circuly users to manually restart a subscription that is no longer active but still eligible for reactivation. When a subscription is reactivated:

  • The subscription status is set back to “active.”
  • If applicable, recurring payments resume based on prior billing logic or updated settings.
  • Reactivation ensures continuity for subscriptions that were paused due to returns, swaps, or buyout considerations, but where the product remains with the customer.

Important rules for reactivation

  • You can only reactivate subscriptions with the status "pending return" or "pending buyout."
  • Subscriptions with the status "active," "ended," or "bought out" cannot be reactivated.
  • If auto-renewal was manually turned off, it must be enabled first before the subscription can be reactivated.
  • Reactivating a subscription can also restart recurring payments, depending on your settings.

Setting to review:
Settings > Subscriptions > Recurring Payments > Past billing dates

This setting determines if missed recurring payments from the time the subscription was inactive should be charged once the subscription is reactivated.

Step-by-step: How to reactivate a subscription

  • Log in to your circuly Hub.
  • Go to the Subscriptions tab.
  • Locate and select the subscription that needs to be reactivated.
  • Click on the three dots to open the action menu.
  • Click on "Reactivate subscription".
  • In the Reactivate Subscription window, review the message.
  • Click "CONFIRM" to complete the reactivation.

What happens after reactivation?

  • The subscription status changes to “active.”
  • Any planned or missed recurring payments are evaluated and triggered based on your system settings.
  • The customer will be charged again if the system detects unpaid cycles (based on your past billing dates setting).