Reactivate a Subscription

Usually subscriptions go into an inactive (that is pending return) state when:

• The subscription status is set to pending return.
• Auto renewal is turned off automatically and subscription reaches the subscription end date.

Subscriptions can be reactivated if needed either through an automated process or manually by a circuly user. Please keep in mind that only subscriptions with "pending return" or "pending buyout" status can be reactivated. Subscriptions with the status "ended" and "bought out" cannot be reactivated.

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Steps to reactivate a subscription.

Important: You can only reactivate subscription that do not have the “active”, "ended" or "bought out" status

• In your circuly operations backend > Go to Subscriptions > Select a subscription from the Subscription List > Scroll to the right to see the three dots and click on them to display the menu options.  

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• From the menu options > Select and click on Reactivate subscriptions.
• In the Reactivate subscription window read the message and if you agree click on the CONFIRM button.
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What happens next?

Reactivating subscriptions also reactivates the recurring payments only if recurring payments were planned in before or will be due to outstanding subscriptions / auto renew. If recurring payments were deleted already with pending return and a subscription is then reactivated it also checks whether old payments need to be charged based on the setting: recurring payments > Past billing dates

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This feature should be used to reactivate subscriptions when you use the auto-cancellation and automated auto-renewal of subscriptions. Subscriptions where the auto-renew switch has been manually turned off, can be reactivated but in that case the auto-renew switch needs to be enabled first and the reactivation of a subscription can be done.