A serial number is what separates one product from the other. In order to track important product-related KPI’s such as product value, product life expectancy, product wear and tear and so on it is important that you differentiate products on the basis of their serial number.

You may want to replace an existing serial number because of reasons such as typing errors. To replace the serial number of a product follow the steps given below.

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Editing the serial number from the Orders tab:

• Log in to your circuly operations backend.
• Go to “Orders” in the left navigation bar.
• Select an order from the “Order List” that you want to edit.
• Scroll down on the order detail page to “Linked Subscriptions”.
• Click on the “Three Dots” and select “Replace serial number" from the list.
• In the “Change Serial Number” window continue by adding the “New serial number” and the “Previous serial number” in the input fields.
• Continue with the action by pressing the “CONFIRM AND SUBMIT" button.

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Watch the video tutorial:

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Editing the serial number from the Subscriptions tab:

• Go to the Subscriptions Tab > Locate the subscription you want to edit.
• Scroll to the right to see the three dots > Click on the three dots > Select Replace serial number from the menu options.

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• In the “Change Serial Number” window continue by adding the “New serial number” and the “Previous serial number” in the input fields.
• Continue with the action by pressing the “CONFIRM AND SUBMIT" button.

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