Introduction

Every product in circuly is tracked using a unique serial number. Serial numbers allow you to monitor key product KPIs like:

• Product lifecycle and usage
• Wear and tear
• Remaining value or resale potential

Sometimes, a serial number may need to be replaced—for example, due to a typing error or internal stock adjustment. circuly gives you the option to manually update the serial number from either the Orders or Subscriptions tab in the circuly Hub.

Step-by-step guide: Replace a serial number

You can replace a serial number from two places:

Option 1: From the orders tab

1. Log in to your circuly Hub.
2. Go to Orders in the left navigation bar.
3. Select the order you want to edit from the Order List.
4. Scroll to the Linked Subscriptions section.
5. Click on the three dots (⋯) next to the subscription.
6. Choose Replace serial number from the dropdown menu.
7. In the Change Serial Number window:
   • Enter the new serial number
   • Enter the previous serial number
8. Click Confirm and submit to complete the update.

Option 2: From the subscriptions tab

1. Navigate to the Subscriptions tab in the circuly Hub.
2. Locate the subscription you want to edit.
3. Scroll to the right until you see the three dots (⋯).
4. Click the dots and select Replace serial number.
5. In the Change Serial Number window:
   • Enter the new serial number
   • Enter the previous serial number
6. Click Confirm and submit to save your changes.