Reporting an Issue From the Customer Self-Service Portal

The Customer Self-Service Portal enables your customers to perform a number of actions on their own with regard to their subscription such as cancelling subscriptions, downloading invoices, changing personal information etc. 

Additionally, your customers have the possibility to stay in touch with you via the Customer Self-Service Portal and report issues. 

Here’s how the process of reporting an issue looks for your customers:

  • Click on Report an issue from the menu options and then click on CONFIRM
  • A new window is displayed where they can add details about the issue. 

  • When the customer clicks on the SEND button the customer is notified with an inline message. The inline message is hard-coded. In order to change it, send a service desk ticket to our Customer Success team. 

  • The request is then sent to your support email address. 

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