Reporting an Issue From the Customer Self-Service Portal

The Customer Self-Service Portal enables your customers to perform a number of actions on their own with regard to their subscription such as cancelling subscriptions, downloading invoices, changing personal information etc. 

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Additionally, your customers have the possibility to stay in touch with you via the Customer Self-Service Portal and report issues. 

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Here’s how the process of reporting an issue looks for your customers:

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• Your customer login to the Customer Self-Service Portal. 
• They can access the option to report an issue by clicking on the dropdown menu under “Your Subscriptions”. 

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• Click on Report an issue from the menu options and then click on CONFIRM. 
• A new window is displayed where they can add details about the issue. 

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• When the customer clicks on the SEND button the customer is notified with an inline message. The inline message is hard-coded. In order to change it, send a service desk ticket to our Customer Success team. 

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• The request is then sent to your support email address. 

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