Introduction

The "Mark as Returned" function in circuly is used to finalise the return process when a product physically arrives back in your warehouse. It changes the subscription status from "Pending return" to "Ended", indicating that the customer has fulfilled their return obligation and the subscription is complete.

This feature can also be used in edge cases where the subscription is marked as pending return but the product was never delivered, and you want to close the subscription manually.

Tip: Automate the process via API

You can automate the return handling process using the circuly Customer API.

• Set a product to "In Repair" via API (POST request)

When to use “Mark as returned”

Use this option when:

• The customer has sent the product back, and it has arrived in your warehouse.
• The product was never delivered, but the subscription was set to pending return and now needs to be closed.

In both cases, marking the product as returned updates the subscription status to "Ended", which signals that the subscription is complete and the product is no longer in circulation.

Step-by-step guide: How to mark a product as returned

1. Go to the Returns tab in your circuly Hub.
2. Search for the product by its serial number in the Return List.
3. Click Handle to open the return handling window.
4. Click Mark as returned.

Once confirmed, you’ll see a message that the subscription has been ended.

Repair handling (if applicable)

If you’ve set up the Repair workflow in circuly:

• Go to the Repairs tab after marking the return.
• Complete the repair process based on your configured repair questions and flow.

Delete future recurring payments checkbox

The “Delete future recurring payments” checkbox determines whether upcoming charges should be canceled when processing a return.

This checkbox appears in two places:

1. When marking a subscription as pending return
2. When handling a return

How it behaves:

• When you manually set a subscription to pending return, you decide whether to check the box.
  • Check it if you want to stop billing while the customer returns the product.
  • Leave it unchecked if you want to keep billing to encourage timely returns.
• When you handle a return and mark the product as returned, circuly automatically checks the box—assuming the product is already back and recurring payments should stop.

If the subscription ends automatically (e.g. due to no auto-renew), and no manual interaction occurs, circuly will continue charging unless you’ve configured it otherwise.

Additional setting: Update stock on SKU level

You can control how returned products affect your stock levels.

• To update stock at the SKU level (useful if multiple durations exist for one variant), enable this setting:

Go to Settings > Subscriptions > Return subscription > Enable Update stock on SKU level after return

• If disabled, stock is updated at the variant level.

If you do not want circuly to update your stock at all, please contact us via the Service Desk.