Introduction

circuly gives your customers the flexibility to change their subscribed product directly from the Self-Service Portal. This article explains how the product change experience looks for your customer and what happens in the background once the request is submitted.

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Step-by-step guide

• Log into the Self-Service Portal. 
• Click on the dropdown menu to see the option.
• Select "Change product" from the menu options.

• Click the "CONFIRM" button.
• A new window slides in from the right-hand side.

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• Click the dropdown arrow to view available product options.

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• Select a new product from the collection displayed.

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• Once a product is selected, the product image and price are shown.

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• Clicks on the Save changes button to confirm your selection. 

Once the change is submitted:

• The subscription status changes from “active” to “pending replacement”. 

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• This marks the end of the customer’s interaction.