Setting: Customer Care Email Address

In your circuly Operations Backend you can specify an email address that will get notified by the circuly system when certain events happens. 

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The circuly system sends an email to this email address for the following events:

• Failed payments
• Un-returned products
• Cancellation requests
• Chargebacks
• Issues reported from the self-service portal

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To access the setting > Go to Settings > Company Settings > BASE SETUP > Customer care email address.

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Email notification examples

Given below are examples of the email notification that a circuly user receives.

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1. Unreturned product notification

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2. Failed payment notification

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3. Issues reported from the self-service portal

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4. Subscription cancellation request from the self-service portal

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5. Chargeback notification