As the name suggests, the Delete recurring payments setting can be used if you want to delete future recurring charges after a subscription status is set to pending return via a cancellation request made from the Self-Service Portal. The recurring payments are deleted until the subscription is reactivated.

User actions in the circuly Operations Backend that set the subscription status as pending return do not interact with the Delete recurring payments setting.

Important: The payments are deleted irrespective of whether or not you’ve received the product back from the customer.

Are the recurring payments deleted permanently?

No, the recurring payments are not deleted permanently. In case the customer does not return the product, the subscription can be reactivated and the recurring payments will continue to be charged.

When this setting deletes the recurring payments, you can ideally avoid a situation in which a customer is charged for an additional month while the customer is in the process of returning the product.

To access the setting > Go to Settings > Customer Login > CANCEL OPTIONS > Delete recurring payments.