If you offer pickup services for your products, you can enhance the customer cancellation experience by allowing them to select a preferred pickup date via a calendar. This feature is available directly within the cancellation window of the Self-Service Portal.

Introduction

A smooth and flexible return experience is key to customer satisfaction, especially in a subscription-based business. Allowing customers to schedule a product pickup date makes the return process more convenient for them and more predictable for you.

Feature Overview

The pickup calendar is an optional feature in the circuly Self-Service Portal. It functions similarly to the delivery date picker used in the checkout process. If enabled, the calendar appears during the cancellation process, allowing the customer to choose a specific pickup date for their subscription product.

Here’s how the pickup calendar is displayed in the self-service portal. 

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What it Does:

• Displays a pickup calendar during the cancellation flow.
• Allows customers to select a preferred date for product pickup.
• Optionally makes the selection of a pickup date mandatory.

Process Overview

To enable the pickup calendar, you need to access your circuly settings and activate the relevant switches under the cancellation options.

There are two main configurations:

• Enable pickup date selection.
• (Optional) Require the customer to select a pickup date to proceed.

Step-by-Step Setup Guide

Step 1: Enable Pickup Date Selection

• Log in to your circuly Operations Backend.
• Go to Settings > Customer Login > CANCEL OPTIONS.
• Find the Pickup Date setting.
• Enable the switch for Pickup date.

Step 2: Make Pickup Date Mandatory (Optional)

• After enabling the pickup date setting, an additional switch appears.
• Enable the switch for Require pickup date to make date selection mandatory during cancellation.

Final Note

Activating the pickup calendar improves your logistics planning and gives customers more control over their return process. If your business offers pickups, enabling this feature is a simple way to provide a more user-friendly and efficient experience.