Settings: Failed Payment Retrial

In the circuly operations backend you can define how many times a failed payment should be retried, what should be the time interval between each retry, should the customer be informed on each attempt or only on the final attempt and so on.

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We’ll go through each setting associated with failed payment in detail, so you can decide on a process that fits your subscription operations.

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Step 1: Decide how many times a failed payment should be retried, the time interval between the attempts and what happens on failure.

Step 2: Decide if you would like to inform the customer about the payment attempts and the frequency of the reminders.

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Step 1: Access the payment retries settings:

• Login to your circuly operations backend
• Go to Settings > Invoices & Payments > FAILED PAYMENT‍

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Available Setting Options:

• Maximum number of payment retires - this setting defines the maximum number of payment retrial attempts that can be automatically made by the circuly system before a manual input is required.

• Next payment attempts in: this settings defines the time period between each payment attempt.
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• Past billing date: this setting defines the number of days in the past the circuly system checks for non-paid recurring payments for retrial attempts.
  
  Example
  Let's assume that the value in the Past billing dates input field is -15 days. The circuly system will scan all recurring payments that were to be charged and pick the ones that were not charged. Then the circuly system will retry all those payments x number of times (as defined in the Maximum number of payment attempts setting).

• Cancel subscription on failure - when you enable this setting the subscription will be automatically cancelled and set to pending return after 2 failed payment cycles.
  
  One payment cycle has “x” number of payment retrial attempts for a particular payment. “2 payment cycles” is when your customer has two failed payments that have already been retried by the circuly system “x” number of times. Learn more about payment cycles.

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Step 2: Access the Email settings to inform the customer about the payment attempts

• Login to your circuly operations backend
• Go to Settings > Emails > PAYMENT NOTIFICATIONS

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Available Setting Options:

• All payment related emails - enable this switch to allow the circuly system to send emails for both successful and failed payment attempts from the Email Templates (Email reference: Payment was successful and Payment has failed email templates).
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• Failed payment - final attempt- when you enable this setting the customer will get a Payment failed email only on the final payment attempt.
  
  
• Failed payment - every attempt - when you enable this setting the customer will get a Payment failed email after every payment retrial attempt.
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• Terminal  - when you enable this setting the customer will get the "Return unpaid product" email after 2 failed payment cycles. Make sure to activate the Return Unpaid product email  in the email templates. In order for an email to be sent from the Email Template, it needs to be created first.

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