Explained: Subscription List Columns

What is the subscription List?

After creating a subscription for an incoming order, the order shows up in the Subscription List under Subscriptions.

Subscription List Columns Explained

  • ID: the ID represents the unique subscription ID. Every customer has a unique subscription ID that links the subscription to a customer in the circuly operations backend.
  • Created: created shows the creation date of the subscription. It shows the date when the subscription was created. If an order comes in, for example, on 4th of September and the subscription for this order was created on the 8th of september then this column will show the subscription create date and not the order date. To see the order date, go to orders and in the order list see the order date. The create date is different from the start date. More about start date later in this article.
  • Customer: This column shows the name and email ID of the customer linked with the subscription.
  • Original start date: if a subscription has been swapped then this column shows the original date of the subscription.
  • Serial number: like the customer ID, the serial number is also a unique identifier, in this case for the product. Every product should have a unique serial number attached it in order to track it on a product level.
  • Start date: the start date represents the start date of the subscription. When an order comes in, the subscription for it is not immediately created because of reasons such as delayed or in-the-future delivery times. A customer may order a product on a particular date but may want to start the subscription at a later date in the future. Therefore the start date shows the start date of the subscription which is different from the create date and the order date.
  • End date: the end date represents the end date of the subscription.
  • Product: as the name suggests the product name shows the name of the product associated with the subscription plus the serial and SKU number.
  • Payment cycles: total number of cycles for which payment will be collected. Depends on your business model. Can be daily/weekly/monthly/quarterly/yearly etc.
  • Price: the price at which the product is rented at a given point in time.
  • Status: status can be active, ended, pending return bought out or stolen/lost. Active means that the subscription is active. Ended means that the subscription has ended and the product has been returned. Pending return means that the subscription has ended but the product hasn't been returned yet. Bought out means that the product under the subscription has been purchased by the customer and hence is not expected to be returned to you. Stolen/lost as the name suggests means that the product is stolen/lost and is not expected to come back.
  • Return instructions sent: this column shows the date on which the return instructions are sent to the customer linked with the subscription.
  • Parent ID: this column shows the ID of the original subscription if the subscription under question is a swap or replacement.

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