How to mark a subscription status as pending return?

Marking the subscription status as “pending return” can be either done manually or it can be automatically triggered.

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The subscription status is automatically set to pending return when the subscription end date has reached.
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You can mark the subscription status as pending return manually when you get a cancellation request from the customer. To process the cancellation request, you need to mark the subscription status as pending return so that the return process can be trigged.

IMPORTANT: Read more about the difference between Cancelling an order and setting the subscription status as pending return.

Follow these steps to mark a subscription as pending return:

• Login to your circuly operations backend.
• Go to Subscriptions > Select the subscription from the Subscription List that you want to mark the status as "pending return".
• In the subscription detail window click on the three dots in the right corner > Click on Set status as pending return.
  
  

• In the Set subscription to pending return window add a reason (if you want to) for setting the status as pending return (such as cancellation request made by the customer).
  
  

• OPTIONAL: Check the box for Delete future recurring payments if you do not want the customer to be charged.
• Click on the CONFIRM button.

What happens now?

When the subscription status is set as "pending return" the return process is triggered.