Introduction

In subscription businesses, customer cancellations are inevitable. When customers cancel early—especially within the legally mandated early cancellation period—it’s often expected that their initial payment will be refunded. To streamline this process, circuly offers a setting that automates refunds for qualifying cancellations. This helps reduce manual effort and improves customer experience by ensuring timely refunds.

Settings Overview

The Auto refund immediately cancelled subscriptions setting automatically refunds the initial payment for subscriptions cancelled via the Self-Service Portal under the following conditions:

• The cancellation is made within the early cancellation period.
• The customer selects “immediately” as the option for returning the product.

Once these two conditions are met and the setting is enabled, the payment will be refunded—even if the product has not yet been returned.

Note: If you prefer to refund only after the product is returned, keep this setting disabled and handle refunds manually.

Setup Guide

To enable the Auto refund immediately cancelled subscriptions setting:

• Log into your circuly Hub.
• Navigate to Settings.
• Go to Subscriptions > Cancel subscriptions.
• Enable the switch for Auto refund immediately cancelled subscription.

Once active, the circuly system will take care of refunding payments under the specified conditions without any manual input from your team.

Learn more about how you can manually process a refund.