Login Process for the Customer Self-Service Portal
The CSS can only be accessed with the email address used at checkout or the email ID used for placing the order.
Steps:
How the login process looks for your customer:
- Access the self-service portal - To access your Self-Service Portal go to {insert your company URL} > Click on {insert a value for how you call your CSS}.
Example: See the image below to see how Strollme’s customers and access their Self-Service Portal.
- Logging in - Enter your email in the Email input field. The email should be the same as the one used during checkout.
- Receiving one-time password - If you've entered the same email as the one you used in the checkout, you will receive a one-time password (OTP) via email.
- Add the OTP to the login page: Copy the OTP and paste it into the password field on the login page. Alternatively, you can also click on the link provided in the email. Clicking on the link will also take you to the login page.
You should now see an overview of all your subscriptions, your payments and more.
Your Customers can do the following in their Self-Service Portal:
- Reporting an issue
- Changing the language
- Changing the personal details
- Changing the payment details
- Downloading invoices
- Cancelling subscriptions
- Referring a friend