ops & tricks

Customer support.

Let's make sure your customer support team shines while answering all your customer's questions & making their subscription experience excellent. Here you find training tutorials as well as tips and tricks how to support your end customers with circuly. Watch the whole video if you just started using circuly or pick the scenario that you are hunting an answer for below.
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Welcome to the circuly training journey!

What do you want to know?

Click on the question that you like to know the answer to and pick the option for your learnings style: watch the tutorial or follow the link to the supporting written article.
How do I search and edit customer information?
How do I edit my customer's payment details?
How can I edit my customer's subscription duration?
How do I allow a customer a discount?
Can I cancel an order?
How do I process the cancellation?
What regulations do I have to respect in the cancellation process?
How do I provide a refund to a customer?
How can I reactivate a canceled subscription?
How do I set up or stop the auto renew function?

Still have open Questions?

We are constantly expanding and improving our knowledge loop to give you the information you need to make the best out of circuly. Request articles about features that you do not know how to use or suggest a topic to focus on during the next event.

Just tell us what you want to know and we’ll get our content ninjas right on it.
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